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Find quick answers about registration, Pix deposits, withdrawals, betting, slots, the VIP Program, and responsible gambling. Can't find what you need? Support is one click away.

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Registration & Account

6 questions

Signing up at 007game is free and takes less than 3 minutes. Visit the Sign Up, fill in your details in three simple steps: first enter your email, phone number, and create a password; then provide your full name, CPF, and date of birth; finally, accept the Terms and Conditions and confirm your registration. You'll receive a confirmation email — click the link to activate your account. Once activated, you can make your first Pix deposit and start betting.

One account per CPF only. The 007game allows strictly one account per person — verified by CPF, email, phone number, and device. Attempts to create duplicate accounts to claim multiple welcome bonuses will result in the permanent blocking of all accounts involved. If you accidentally created a second account, contact support by email suporte@007game.best before making any deposit from the new account — our team will sort it out with no penalty.

CPF is required for three main reasons: age verification (we check with the Receita Federal to confirm you are 18 or older — required by law), account security (ensures no one creates an account in your name) and regulatory compliance (anti-money laundering regulations require user identification). Your CPF is encrypted and stored in compliance with the LGPD. See our Privacy Policy for full details.

Go to My Account → Settings → Personal Details. Changing your email requires confirmation from both your current and new address. Changing your phone number requires a verification code sent by SMS to the new number. If you've lost access to your registered email or phone, contact suporte@007game.best — verification in this case is done via CPF and identity document.

To permanently close your account, contact support by email at suporte@007game.best with the subject line "Account Closure" including your CPF and registered email. Before closing, withdraw any available balance via Pix. If the reason is gambling-related difficulties, we recommend using the self-exclusion option under Settings → Responsible Gambling — it's faster and equally permanent.

Yes. The 007game works directly through your phone's browser — Chrome, Safari, Firefox, or any other. The site is fully responsive for both Android and iPhone. You can register, deposit via Pix, bet, play slots, and withdraw, all through the browser — no app download needed. To make future access easier, add the 007game shortcut to your home screen: in Chrome, tap the three-dot menu and select "Add to Home Screen".

Deposits & Payments

6 questions

The 007game accepts all major Brazilian payment methods: Pix (recommended — instant credit, 24/7), boleto bancário (processed within up to 1 business day), credit or debit card, Mercado Pago, PicPay and TED transfer from any bank (Nubank, Itaú, Bradesco, Banco do Brasil, and others). All deposits must be made in the account holder's name — we do not accept third-party deposits. Visit Deposits & Withdrawals for more details.

The minimum deposit at 007game is R$ 20.00 to start betting. To activate the welcome bonus on your first deposit, the minimum amount is R$ 50.00. We recommend Pix for deposits due to instant processing and no fees on any amount.

Pix is typically credited in under 1 minute. If the balance does not appear after 5 minutes, try refreshing the page. Check whether the payment was confirmed in your banking app (Nubank, Itaú, Bradesco, etc.) — sometimes a Pix is generated but not completed. If the payment was confirmed by your bank and the balance still has not appeared, contact us via live chat or by suporte@007game.best including your proof of payment (Pix transaction number). Our team resolves it in under 15 minutes.

The 007game does not charge any fees on deposits. For Pix, the transaction is free from start to finish. For boleto bancário, fees from the issuing bank may apply — but 007game adds no charges. For TED, your originating bank may charge a fee depending on your plan — this is outside 007game's control. Credit cards may incur interest charged by the card issuer for installment payments — but deposits at 007game are always processed as a single payment.

No. The 007game requires that all deposits be made from a bank account in the name of the platform account holder. Third-party deposits are automatically declined and returned to the sender within 72 hours. This rule exists to comply with anti-money laundering regulations and to protect both parties. If you don't have your own bank account, you may use PicPay or Mercado Pago, provided the registration on those services is in your name.

Bank boleto goes through standard banking clearance, which can take up to 1 business day after payment — unlike Pix, which is instant. If you paid the boleto this afternoon, the balance may not appear until the next business day. Boletos paid after 9 PM are typically processed on the following business day. If more than 1 business day has passed and your balance still hasn't appeared, please contact support by email at suporte@007game.best with the payment receipt.

Withdrawals

6 questions

Pix Withdrawals at 007game are processed in under 2 minutes on average, 24 hours a day, 7 days a week, including holidays. For verified users (KYC completed), the process is automatic. For a first withdrawal, there may be a manual security review taking up to 24 hours — this only happens once. From the second withdrawal onward, processing returns to automatic.

The minimum withdrawal at 007game is R$ 30.00. The maximum withdrawal amount per transaction varies by VIP Program level: Bronze users have a limit of R$ 5,000.00 per withdrawal; Silver R$ 10,000.00; Gold R$ 20,000.00; Platinum R$ 50,000.00; Diamond has no set limit. For withdrawals above your level's limit, contact support to process them in multiple transactions or to request a limit review.

Withdrawals can be pending for a few reasons: KYC verification not completed (pending identity documents), bonus balance with incomplete rollover (part of the balance is still tied to the bonus), incorrect Pix key (verify that the withdrawal key on file is correct) or security review (for transactions above a certain amount). If your withdrawal has been pending for more than 2 hours with no apparent reason, contact support via live chat — we'll sort it out right away.

No. The 007game does not charge any fees on Pix withdrawals. For TED withdrawals, your receiving bank may charge a fee according to your banking plan — but 007game adds no charges. We recommend Pix precisely because it's free, instant, and available 24/7 with no bank intervention.

Yes. Before the first withdrawal, the 007game requires identity verification (KYC) — submission of a photo of your RG, CNH, or passport, plus proof of address from the last 90 days. The process is completed through the app or website and normally takes less than 24 hours. Once verified, the account is permanently approved — future withdrawals do not require re-verification. Verification exists to protect your account and meet regulatory obligations.

Withdrawals must be made to a bank account in the account holder's name at 007game. If you deposited via Pix from one key and want to withdraw to a different Pix key that's also yours (CPF, email, phone, or random key), this is permitted as long as both keys are linked to accounts in your name. Withdrawals to third-party accounts are blocked by security and compliance policy.

Sports Betting

6 questions

The 007game covers the major competitions Brazilian fans follow: football (Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, and the main European leagues), MMA and UFC with full markets per fight, e-sports (CS2, League of Legends, Valorant, DOTA 2), basketball (NBB and NBA), volleyball, tennis, Formula 1 and many more. Live betting is available throughout events with odds updated in real time.

Live betting, also known as in-play, lets you bet on events already in progress — during a Brasileirão match, for example. Odds update in real time based on the score, match time, and on-field action. You can bet on the final result, next goal, total goals, corners, and more while the game is live. Note: live odds may be temporarily suspended after goals or at critical moments — this is normal and betting resumes within seconds.

Bets may be cancelled in specific situations: cancelled or postponed event (the match did not take place on the scheduled date), odds error (odds published with an obvious error), rules violation (bet placed on more than one account, for example) or event ended before the minimum (match interrupted before the minimum regulation time required for the market to be valid). In all cases of legitimate cancellation, the staked amount is refunded in full to the account balance. Please refer to the Terms and Conditions for the full cancellation rules.

Cash out is the option to settle a bet before the event ends, receiving a partial amount based on current odds. The 007game offers cash out on selected single and combo bets — the button appears in the "My Bets" tab when the option is available for that specific bet. The cash out value may be lower than the total return (if the outcome is unfavorable) or higher than the amount wagered (if favorable). Not all bets have cash out available — it depends on the sport, event, and market.

A parlay bet — also known as a combo or accumulator — combines two or more picks on a single ticket. The odds for each selection are multiplied together, which can deliver much higher returns on a smaller stake. The downside is that every pick must be correct to win; one wrong selection voids the ticket. The 007game supports combo bets of up to 20 selections. The minimum amount per combo bet is R$ 2.00.

Winnings are credited automatically as soon as the official result is confirmed — usually in less than 5 minutes after the event ends. For events that depend on official confirmation (such as certain UFC special markets or football arbitrations), this can take up to 24 hours. If a result is incorrectly settled, our team makes the correction within 48 hours of the official result being published by the relevant federation.

Slots, Live Casino, and Crash Games

5 questions

Yes. All slots available on 007game are provided by certified international suppliers with RNG (Random Number Generator) audited by independent bodies. The RTP (Return to Player) for each game is listed on the title's page — generally between 94% and 98%. Certified RNG means results are genuinely random and cannot be manipulated — by the house or the player. Provider licenses and certifications are available on our About Us page.

Crash games are games where a multiplier starts at 1x and climbs continuously until it "crashes" at a random point. The goal is to cash out before the crash — the longer you wait, the higher the multiplier, but the greater the risk of losing everything if the crash happens before you withdraw. Aviator is the most popular crash game among Brazilian users of the 007game. The crash point is determined by certified RNG — it cannot be predicted. Minimum bets starting from R$ 1.00.

The live casino at 007game streams real-time tables run by live dealers in professional studios. You can play roulette, blackjack, baccarat, and poker with real croupiers via HD streaming, interacting through the table chat. Bets are placed directly on the site or mobile — no download required. The Live Casino runs 24 hours a day, with tables across different stake ranges to suit every type of player.

Most slots at 007game has a demo mode available for registered users — you play with virtual credits without using real funds. This lets you explore the game, understand the mechanics, and test strategies before betting real money. Demo mode is not available for live casino (which requires a real table with other players) or crash games. To access demo mode, simply click "Play in demo mode" on the game page.

The 007game offers more than 5,000 slots from certified providers, organized by category (popular, new releases, progressive jackpot, megaways, hold & spin) and by provider. Catalogs are updated regularly with new releases. You can filter by RTP, volatility, or provider, or search by game name. Visit the Slots to explore the full catalogue.

VIP Program & Promotions

5 questions

O 007game VIP Program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You automatically enter Bronze when you create your account. Every bet placed earns XP, and as you accumulate points you move up levels. Each level brings progressive benefits: higher weekly cashback, higher withdrawal limits, faster withdrawals, exclusive free bets, and access to promotions not available to standard users. At Diamond level, Pix withdrawals are instant with no review period. Visit VIP Program to see all benefits by level.

The welcome bonus at 007game is activated on the first deposit of at least R$ 50.00. The credit is automatic and appears in your account immediately after the deposit is confirmed. The rollover is only 1x — you only need to wager the bonus amount once, at minimum odds of 1.50, for it to become available for withdrawal. The bonus is valid for 30 days after crediting. It applies to the first deposit only — each CPF receives the bonus once. See the Terms and Conditions for the full terms.

Cashback is the return of a percentage of your net losses for the week. 007game calculates cashback weekly — every Monday, the previous week's cashback is automatically credited to your account with no request needed. The percentage varies by VIP level: starting at 3% at Bronze and going up to 15% at Diamond. Cashback has no rollover — it is credited directly as real balance available for betting or immediate withdrawal.

Accumulated VIP points do not expire as long as the account remains active with at least one bet placed in the last 90 days. Accounts with no bets for more than 90 days will have their points reset and VIP level returned to Bronze. To keep your level, simply place at least one bet every 90 days. This rule does not apply to accounts under voluntary pause or self-exclusion — in those cases, the inactive period does not count toward point expiration.

Brasileirão round free bets are credited automatically to eligible users' accounts every Friday, before the weekend fixtures. To qualify, you must have placed at least R$ 50.00 in bets during the previous round. The free bet appears in your account's promotions panel and is valid for 72 hours — use it before it expires. Winnings from the free bet have a 1x rollover before they can be withdrawn. Promotions may vary by round and VIP level — always check the promotions panel after logging in.

Security & Login

5 questions

On the login, click "Forgot my password". Enter your registered email and wait for the recovery link — it arrives within 5 minutes. The link is valid for 30 minutes for security reasons; if it expires, request a new one. Also check your spam folder. If you still don't receive it, contact suporte@007game.best providing your CPF and email — our team restores access within 2 hours, securely.

Once logged in, go to My Account → Settings → Security → Two-Factor Authentication. You can enable 2FA via SMS (code sent to your registered phone) or via an authenticator app (Google Authenticator, Microsoft Authenticator). The app method is more secure since it works even without a mobile signal. With 2FA active, every login to 007game requires your password plus a code sent to your phone — even if someone gets hold of your password, they can't log in without the code.

If you suspect someone has accessed your account without authorization, take these steps immediately:
  • Contact support via live chat or by email suporte@007game.best with the subject line "Unauthorized Access" — your account is frozen within minutes while we investigate.
  • Change your password immediately using the account recovery feature.
  • Check whether your registered email and phone number have been changed.
  • Enable 2FA as soon as you recover access.
Our team reviews access history and transactions to identify and reverse any unauthorized activity.

Yes. The 007game collects and processes personal data in accordance with the Lei Geral de Proteção de Dados (LGPD). Your data is used exclusively for account operation, identity verification, fraud prevention, and platform communications (when you opt in). We do not sell or share data with third parties for advertising purposes. You may request access, correction, or deletion of your data by emailing suporte@007game.best. Check our Privacy Policy for full details.

Go to My Account → Settings → Security → Active Sessions. There you can see all devices with open sessions (including IP address, browser, and last access time) and end any individual session or all of them at once. This immediately logs out the device — any further use requires a new login with your username and password. Use this option if you lose your phone, step away from a public computer, or suspect unauthorized access.

Responsible Gambling

5 questions

Go to My Account → Settings → Responsible Gaming. There you can set deposit limits (daily, weekly, or monthly) and loss limits (daily, weekly, or monthly). Reductions take effect immediately. Increases are subject to a 7-day waiting period — to prevent impulsive decisions. You can also cancel an increase request during that period. These limits are automatically monitored and enforced by the system, without exception.

Under My Account → Settings → Responsible Gambling you'll find the options for a break and self-exclusion. The temporary pause blocks deposits and bets for 24 hours, 48 hours, 7 days, 30 days, or a custom period — effective immediately. self-exclusion suspends access for 30 days, 60 days, 6 months, 1 year, or permanently — it cannot be reversed during the chosen period. Any available balance can be withdrawn via Pix before selecting any option. If you'd prefer a team member to handle it for you, reach out to support — we'll activate it immediately.

No — and that is by design. Self-exclusion is irreversible during the chosen period, precisely because the urge to undo the block often arises in moments of impulsivity. If self-exclusion could be easily cancelled, it would lose its effectiveness as a protection tool. The system keeps the block in place until the period ends, regardless of how many times you request reactivation. For permanent self-exclusion, the account is closed definitively.

The 007game provides guidance, offers self-control tools, and can block access to the platform immediately. For addiction treatment, we recommend seeking professional support: CVV is available at 188 (free, 24 hours), SUS CAPS centers offer free treatment for behavioral addiction throughout Brazil, and your doctor or psychologist at a UBS can refer you to support groups. Visit our Responsible Gambling for full information and support resources available in Brazil.

No. The 007game is strictly for users aged 18 and over. CPF and date of birth are verified in real time against the Receita Federal at the point of registration. Registration attempts using data indicating a user under 18 are automatically blocked. Accounts identified as belonging to minors after registration are closed immediately, with only the deposited amount refunded. There are no exceptions or appeals to this rule. To protect minors on shared devices, we recommend never saving passwords in the browser and enabling 2FA.

Need More Help?

Support channels and useful resources to resolve any question at 007game

Live Chat 24/7

The fastest way to get any question resolved in real time. Our team responds in Portuguese with an average wait time of under 5 minutes, available 24 hours a day, 7 days a week, including holidays.

Email Support

For questions that require documentation or a written record, send an email to suporte@007game.best. We respond within 4 hours on business days and within 8 hours on weekends.

Responsible Gambling

Need help with bet control, limits, a break, or self-exclusion? Our Responsible Gambling has all support tools and resources available in Brazil, including CVV (188).

Terms and Conditions

For questions about betting rules, cancellations, bonuses, and the full terms, please refer to the Terms and Conditions — the most complete document on how 007game works.

Deposits & Withdrawals

Everything about Pix, boleto, TED, limits, processing times, and how to make your first withdrawal is on the Deposits & Withdrawals — with a step-by-step guide for each method.

Don't have an account yet?

Creating your 007game account is free and takes less than 3 minutes. Sign up via Sign Up, minimum deposit of R$ 20.00 via Pix and a welcome bonus on the first deposit of R$ 50.00.

Everything You Need to Know About 007game in One Place

A complete guide for new and existing users of the platform

This 007game frequently asked questions was built from the real questions of our Brazilian users — it's not a generic list copied from any platform. Each answer is designed to be direct, practical, and relevant to your situation here in Brazil: using Pix, betting on the Brasileirão, and following the UFC.

Most questions that reach our support team fall into three main topics: deposits and withdrawals, account registration and verification and how the welcome bonus works. On deposits: Pix is the fastest and recommended method — instant credit, no fees, available any time. The minimum withdrawal is R$ 30.00 and processing takes under 2 minutes for verified accounts.

About registration: it's free, takes less than 3 minutes, and requires a valid CPF for age verification — a legal requirement for any legally operating betting platform. Identity verification (KYC) is only requested before your first withdrawal and is completed just once; after that, future withdrawals are processed automatically. In most cases, the process takes less than 24 hours.

About bonuses: the welcome bonus has a 1x rollover — the lowest you'll find in the Brazilian Sports Betting market. That means you wager the bonus amount just once, at odds of at least 1.50, for the balance to become available for withdrawal. No traps, no absurd 30x or 50x rollovers like some platforms use.

For sports fans, the 007game covers what Brazilians actually follow: the Brasileirão Série A round by round, the Copa do Brasil, the Libertadores with full phase coverage, the UFC with detailed per-fight markets, e-sports with live betting on CS2 and League of Legends, NBB, and much more. live betting are available with real-time updated odds throughout events.

For those who prefer the casino, the slots are provided by suppliers with certified RNG and RTP disclosed on each game. The Live Casino features real dealers around the clock. Crash games — especially Aviator — are hugely popular among Brazilian users for their fast-paced mechanics and high-multiplier potential. Demo mode is available for most slots: explore for free before betting real money.

O VIP Program starts the moment you register and follows you with every bet. Progression is automatic — no separate enrollment, no forms to fill out. Every BRL wagered earns XP and you level up gradually. At the Diamond level, the benefits are real: instant Pix withdrawals, up to 15% cashback, and unrestricted withdrawal limits. Even at Bronze level — where everyone starts — weekly cashback is already active.

If you didn't find the answer you were looking for in the questions above, our Portuguese-language support is available 24 hours a day via live chat or email suporte@007game.best. The average chat response time is under 5 minutes. For more complex issues or those requiring transaction history review, email is the better option — we respond within 4 hours on business days.

Tip: use the search bar at the top of this page to quickly find the answer you need. Type keywords like "Pix", "withdrawal", "bonus", "password", or "self-exclusion" and related questions will appear filtered instantly.

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Support Email

For questions that require follow-up, documents, or account history review. Response within 4 business hours.

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Responsible Gambling

To set limits, take a break, or self-exclude. Our responsible gambling team is available immediately, without judgment.

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Betting available to users 18 and older residing in Brazil. Gamble responsibly. Questions? Contact suporte@007game.best.

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